Refund policy

Return and Refund Policy

You have 14 days after receiving your order to request a return, without giving a reason. This is the statutory right of withdrawal within the EU.

Conditions
To be eligible for a return, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You will also need your order confirmation or proof of purchase.

How to Request a Return
Contact us at info@petvorra.com. We will confirm your request and send you instructions on how and where to send the package.
We cannot accept returns sent back without a prior request.

Return Address:
Pastoor Denyslaan 70
8810 Lichtervelde, Belgium

Return shipping costs are the responsibility of the customer, unless the item is damaged or was delivered incorrectly.

Damaged or Incorrect Items
Please check your order immediately upon receipt. Is something damaged, defective, or did you receive the wrong item? Contact us immediately at info@petvorra.com and we will resolve it for you. In this case, we will cover the return shipping costs.

Exceptions
Sale items and gift cards cannot be returned.

Exchanges
Would you like a different item? Request a return for your current order and place a new order once the return has been approved.

Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved. If approved, you will receive the amount within 10 business days via your original payment method. Please note that your bank or card issuer may need a few additional business days to process this. Has it been more than 15 business days since approval? Contact us at info@petvorra.com.